purelycove Order & Shipping Policy

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Thank you for choosing purelycove. We are committed to getting your grocery and kitchen essentials to you safely and on time. The following policy explains how we process, ship, and track orders so you know exactly what to expect from the moment you check out to the moment your package arrives.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: Orders are prepared and handed off to the carrier within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted before 2:00 PM EST on a business day (Monday through Friday) are generally processed the same day. Orders placed after 2:00 PM EST, or on weekends, are processed on the next business day.
• Perishable Goods Handling: Temperature-sensitive and perishable products are packaged using specialized cold-chain insulation and are dispatched Monday through Thursday only, so they are not held in transit over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping rate and delivery estimate is calculated and shown at checkout before you complete your purchase, so there are no surprises.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Standard ground shipping for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Automatically applied to standard orders over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (Order cut-off 2:00 PM EST).

Please note: Delivery estimates begin once your order has left our facility. Transit times may run slightly longer during peak holiday periods or severe weather events.

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International Shipping

purelycove currently ships to Canada, the United Kingdom, Australia, and select European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International orders may be subject to import duties, value-added taxes (VAT), or customs handling fees upon arrival in the destination country. These charges are set by your local customs authority and are the responsibility of the recipient.

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Order Tracking & Delivery Confirmation

As soon as your order ships, we will send you an automated shipping confirmation email with a direct tracking link and carrier details.

If you have not received a tracking number or see no tracking updates within 3 business days of your order confirmation, please contact our support team with your order number so we can investigate.

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Order Modifications & Address Changes

To keep dispatch times fast, order processing begins shortly after your order is placed.

• If you need to correct your shipping address or make changes to your order, please contact us within 1 hour of placing it at support@purelycove.xyz.
• We will make every reasonable effort to honor change requests, but once an order has been handed over to the shipping carrier, we are unable to modify the shipping address.

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Damaged, Lost, or Compromised Shipments

We stand behind every order we ship:

• Perishable Items: If a perishable item arrives compromised, spoiled, or damaged because of a shipping delay, notify us within 48 hours of delivery with photos, and we will issue a full refund or send a free replacement right away.
• Lost or Damaged Packages: If tracking shows your package as delivered but it has not arrived, or if items arrive damaged, please contact us within 7 days of delivery.

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Contact Us & Merchant Information

If you have questions about your shipment, shipping options, or order status, our team is here to help:

• Official Business Name: purelycove
• Customer Support Email: support@purelycove.xyz
• Customer Support Phone: 17042006000
• Physical Business Address: 1754 hardy dr, rock hill, SC 29732, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST